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FAQ’s

Q: Why should I get BlueRetriever?

A: For good or for bad, our mobile devices have become important parts of our lives. Loss would be a bummer, right? Well, BlueRetriever is free and could help you get your really important phone back. So, why not? What do you have to lose?

Q: Is BlueRetriever really free? If so, how?

A: Yep, completely free! BlueRetriever is sponsor supported.

Q: If I lose my phone, do I have to pay to get it back?

A: No, not unless the finder holds it for ransom. That’s a joke… hopefully.

Q: Do I have to offer the finder a monetary reward?

A: We certainly encourage you to at least consider offering some type of reward – it’s just a nice thing to do for someone who goes out of their way to help you out. The BlueRetriever service allows for such niceness to happen by letting you set up a reward in advance for the finder of your phone. The pre-determined amounts you have to choose from are: $10, $25, $50, $100. If you’d rather not offer a monetary reward, you can simply select “Good Karma” as your reward offering – karma’s always free.

Q: Does BlueRetriever receive any portion of the rewards?

A: Not a dime. 100% percent of all rewards go either to the finder of the phone or to the charity that the finder selected.

Q: If I do offer a reward, how is it given?

A: If you lose your phone and a successful BlueRetriever return happens, we’ll send you an email to remind you that you owe the finder a reward. The finder will have already selected which store they would like their reward gift card to come from (they will have chosen from a selection provided by BlueRetriever at the time that they reported your phone lost). So it’s then your responsibility to go online to that particular store and purchase an e-gift card to be sent via email to your finder. We’ll provide you with links to the store’s site, but beyond that it’s up to you to make the reward happen – so please do.

Q: If my lost phone is found, how will the finder get in touch with me?

A: Your BlueRetriever wallpaper has your unique I.D. number on it. The finder enters your I.D. number at the BlueRetriever website and is put in contact with you via an anonymous email messaging system. Finders and losers (for lack of a better term) use this messaging system to communicate and arrange for return of the lost device.

Q: Are there any guarantees that BlueRetriever will get me my phone back if I lose it?

A: No, but it certainly improves your odds. BlueRetriever does a great job of merging technology and goodwill and provides a really simple, effective mechanism for allowing finders and losers to get in touch. But the bottom line is that it can’t work if the finder of your phone decides not to give it back (at which point they cease being a finder and become a a$$#0!e). But we also believe that the vast majority of people are generally good and are happy to go out of their way a bit to help someone out. Encouraging them with a reward probably doesn’t hurt either.